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Don Emilio Del Valle Memorial Hospital
Submit a ticket, track its progress, and confirm resolution — all audit-trailed for compliance and built around the people who use it every day.
5.1k
Tickets Processed
3.8k
Resolved
74%
Resolution Rate
Certified
ISO 9001:2015
How it works
Every status change is logged. Every closure requires your confirmation. Nothing happens behind your back.
File your request with priority and details. Attach screenshots if needed.
IT reviews and assigns. You see who's working on it.
Work begins. Start time is auto-stamped for audit.
IT documents the resolution. You're notified to verify.
You confirm and rate the service. ISO MOV recorded.
Built for the hospital
A quick form with smart categorization and file attachments. Submit in under 30 seconds.
Watch your ticket move through evaluation, work, and verification — no need to chase IT.
Every status change and remark is recorded with the actor and timestamp. Perfect for ISO.
Tickets can be assigned to multiple IT staff so the right people collaborate on the right work.
Rate the service on the 7-question IEEE/ISO scale at closure. Feedback shapes improvement.
Get alerted the moment your ticket changes status. Subscribe with one click in the header.